Here are The Top 7 Client Complaints clients report when receiving a massage and our way of addressing them in the Body Wisdom Clinic:
#1 Talking too much: Chatting during the massage is the #1 complain industry-wide! Do you keep talking to a minimum? Any conversation should revolve around the client and their needs and add value to the quality of your hands-on work? Rule to follow: Keep conversation to a minimum except to enhance the therapeutic experience.
#2 Pressure Too Light: Can you meet your client’s needs effectively? Ask your client for feedback. Don’t just ask, “Is this pressure OK?” because clients will hesitate to criticize. Instead, ask, “Could this pressure be lighter or deeper?” That way, they have the invitation to give feedback on your pressure one way or the other.
#3 Time too Short: Do you ever cut a treatment short? Clients feel they pay for your time. Make sure they get the MAX time available. Read More…
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